CustomCare MD
Quick Facts
| Practice Type | Concierge |
| Location | Northeast Ohio, Cleveland, Mayfield Heights, South Euclid |
| Doctors | John Horinger MD, Internal Medicine, Rick Tomm MD, FACP, Internal Medicine |
| Year Founded | 2002 |
| Panel Size | 500 patients per doctor |
| Housecalls | Yes |
About
At CustomCare MD in Mayfield Heights, Ohio, two board-certified internists deliver concierge primary care built on direct physician access and expert care coordination. Dr. Rick Tomm founded the practice in 2002, establishing one of the first concierge practices in Northeast Ohio. Dr. John Horinger joined the team in October 2025, bringing more than a decade of regional primary care experience.
Each physician caps their panel at approximately 500 patients. Follow-up visits run a minimum of 30 minutes, and new patient physicals extend up to two hours. Members reach their physician directly by cell or email, day or night. The practice accepts and bills health insurance for medically necessary services; the annual membership fee covers enhanced access and services outside insurance reimbursement. Advanced diagnostics include coronary calcium scoring and Multi-Cancer Early Detection blood tests. Dr. Tomm also holds certification in Travel Medicine and offers pre-travel consultations and Yellow Fever vaccinations in-office.
Details
Address
300 Allen Bradley Drive, Suite 240, Mayfield Heights, OH 44124
Phone
(216) 382-8000Website
Visit websiteMembership Details
Annual membership fees structured by age, reflecting the evolving need for dedicated time and care over a lifetime. Annual and quarterly payment options available. Contact office for current fee schedule. HSA/FSA funds may be applicable.
Typical Appointment
30 minutes
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Frequently Asked Questions
CustomCare MD accepts and bills health insurance for all medically necessary services. The annual membership fee covers enhanced access and services that insurance does not reimburse, such as 24/7 direct physician availability, extended appointments, and personalized care coordination. All members must maintain a valid health insurance policy.
CustomCare MD structures annual membership fees by age. The practice offers both annual and quarterly payment options. Contact the office directly for the current fee schedule.
Many members use Health Savings Account or Flexible Spending Account funds toward the annual membership fee. CustomCare MD recommends consulting your tax advisor or plan administrator to confirm your eligibility before applying those funds.
CustomCare MD guarantees same-day or next-day appointments for urgent concerns. Follow-up visits run a minimum of 30 minutes, and new patient physicals can extend up to two hours.
Members contact their physician directly by personal cell phone or email at any time. Both Dr. Tomm and Dr. Horinger provide 24/7 direct access for urgent medical needs.
Your CustomCare MD physician acts as your advocate during any hospital stay. The physician communicates directly with the hospitalist team to review your treatment plan and helps coordinate a smooth transition when you return home.
Yes. When medically necessary, the physicians provide in-home visits. House calls bring the same attentive, personalized care directly to the patient.
The practice integrates coronary calcium scoring and Multi-Cancer Early Detection blood tests into its preventive screenings. Annual physicals can extend up to two hours to allow a thorough review of medical history, lifestyle factors, and long-term wellness planning.
Yes. Dr. Tomm holds certification in Travel Medicine. The practice offers pre-travel consultations and administers Yellow Fever vaccinations in-office.
CustomCare MD holds members to a one-year membership agreement. If a member leaves before the term ends, the practice provides a prorated refund for the remaining period.
Practice last updated March 23, 2026