Sanctum Med + Wellness

Sanctum Med + Wellness operates on a membership model that gives members elevated access to Dr. Shepherd and her team. Membership includes extended communication via phone, email, or text, as well as secure virtual appointments. The practice also makes select a la carte services available for those who prefer that approach.

The practice does not accept insurance and operates fully out of network. Some services may qualify for out-of-network reimbursement through your own insurance provider. Upon request, the team provides an itemized statement you can submit directly to your insurer. Members can also use FSA or HSA funds for eligible services.

No. Sanctum Med + Wellness recommends that all members carry health insurance for services outside the membership scope. That includes specialist visits, hospitalization, and diagnostic labs or imaging. The membership covers your relationship with Dr. Shepherd and the Sanctum team, not comprehensive insurance coverage.

You can call, text, or email the practice to schedule an informational session. During that session, a team member answers questions about the practice, programs, and how to get started. This helps you decide whether moving forward with a visit is the right fit.

Yes. Dr. Shepherd conducts all medical visits through a secure telemedicine platform. The on-site expert team, including the pelvic physical therapist and yoga and meditation instructor, delivers in-person services at the practice location.

Sanctum Med + Wellness focuses on longevity medicine, peri- and menopause support, hormonal optimization, and metabolic health. The practice also offers women's health care, pelvic physical therapy, yoga and meditation, and skin care. Dr. Shepherd serves women in midlife as well as partners and individuals seeking longevity and optimization support.

Yes. If Dr. Shepherd orders diagnostic lab work or imaging, those tests run through the facilities that perform them, and you can bill them to your insurance directly. Sanctum Med + Wellness does not handle primary insurance billing for those services.

The practice requires 24 hours notice to cancel an appointment. If you cancel with less than 24 hours notice, Sanctum Med + Wellness charges a $50 processing fee before rebooking.

Yes. Sanctum Med + Wellness gives members access to the Patient Passport, a dedicated med wellness portal for managing their care. Members use the portal alongside direct communication with the team via phone, email, or text.