Hometown Health

Hometown Health charges $165 per month or $1,800 per year. Members who pay annually receive a 10% discount, equivalent to about one month free. The practice accepts HSA and FSA funds for membership payments. Family discounts are also available, so households with multiple members pay less per person.

The monthly fee covers office visits, annual physicals, routine labs, EKGs, basic procedures, common immunizations, virtual visits, and 24/7 access to Dr. Charles. Members also receive free COVID testing. There are no per-visit charges for these services. Items outside the clinic, such as x-rays or prescription medications, carry an additional cost, but the practice provides discounted cash pricing with full transparency upfront.

Hometown Health does not bill, process, or collect from insurance companies. The practice operates on a direct-pay membership model. Many members carry a separate high-deductible insurance plan for hospitalizations or specialist care and use their Hometown Health membership for all routine primary care needs. Medicare patients must sign an opt-out agreement to join.

Yes. Members have 24/7 access to Dr. Charles through the Spruce app. The app supports secure messaging, photo-based consultations, prescription refills, and appointment scheduling. Dr. Charles is known for responding to patient questions directly, including evenings and weekends.

Members schedule appointments through the Spruce app or by contacting the office directly. Hometown Health offers same-day appointments for acute concerns. The practice keeps its panel small specifically to make this level of access reliable and consistent.

Yes. Members access virtual visits at no additional cost as part of their membership. Non-members can also use a single-visit virtual care option for $50, which includes a secure messaging platform, a same-day appointment, and prescription capability when appropriate.

Yes. Hometown Health focuses on care for the whole family and offers family discounts for households with multiple members. The practice also offers special group rates for small businesses and has partnered with the Mansfield Area Chamber of Commerce for employer group pricing.

Fit Club is a fitness and wellness program run by Hometown Health. Members pay $10 per month to participate. Non-members may join for $20 per month. The program includes a private community, weekly educational posts on nutrition and exercise, and monthly group events and challenges.

Yes. Dr. Charles conducts virtual visits for members at no additional charge. Patients access these visits through the Spruce app. If an in-person evaluation turns out to be necessary, Dr. Charles will direct the patient to come into the office.

New patients start by completing intake forms available on the Hometown Health website. From there, the practice schedules an initial visit with Dr. Charles. You can also reach out through the Spruce app or contact the office directly to ask questions before committing to a membership.