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Concierge
Internal Medicine

Dedicated Care Center

Quick Facts

Practice TypeConcierge
DoctorsDana Buchanan M.D., MPH, FACP, Internal Medicine, Glenn Jones M.D., MBA, FACP, Internal Medicine, Charles Lisner M.D., FACP, Internal Medicine + 3 more
Telehealth TypeTelehealth visits
Telehealth AvailableYes

About

At Dedicated Care Center in Norfolk, Virginia, six board-certified internists deliver relationship-driven primary care within the Sentara Health network. The practice operates on a membership model, welcoming patients as members and assigning each one a dedicated patient services coordinator as a single point of contact. That coordinator handles appointments, questions, and ongoing care logistics so members experience a seamless, unhurried process from the first call onward. The practice occupies Fort Norfolk Plaza and houses an on-site diagnostic center with CT scan, ultrasound, x-ray, mammography, and bone density equipment. Members also access lab services, telehealth visits, same-day sick appointments, and an after-hours physician on-call line. The clinical scope spans internal medicine, preventive medicine, women's health, travel medicine, mental health management, and chronic disease care. Monthly nutritional seminars with Sarah Henry of Ghent Fit Norfolk extend the wellness programming beyond the exam room. The Dedicated Care Center connects members to the broader Sentara network and local specialty resources whenever additional care is needed.

Details

Address

301 Riverview Ave, Ste 900, Norfolk, VA 23510

Telemedicine
Same-Day Appointments

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Frequently Asked Questions

New members complete an enrollment form and new patient registration before their first appointment. The practice provides these forms through its website, and members submit them via the Sentara MyChart app or bring completed copies to the office. A dedicated patient services coordinator guides new members through the onboarding process.

Membership at Dedicated Care Center includes access to six board-certified internists, same-day sick visits, an after-hours physician on-call line, and telehealth appointments. Members also receive a private check-in process and a dedicated patient services coordinator as their single point of contact. On-site diagnostic services, lab work, and value-added programs like body composition analysis and nutritional counseling are all available to members.

Yes. Dedicated Care Center offers same-day sick visits for members. The practice also maintains an after-hours physician on-call line so members can reach a doctor outside of normal office hours.

Yes. The practice offers telehealth visits for members who prefer to connect remotely. Members schedule and manage telehealth appointments through Sentara MyChart.

Dedicated Care Center houses a full on-site diagnostic center. Members have access to CT scan, ultrasound, x-ray, mammography, and bone density equipment without leaving the office. The practice also provides in-office lab services.

Yes. Dedicated Care Center partners with Sarah Henry, a nutritionist and certified personal trainer from Ghent Fit Norfolk, to host monthly nutritional seminars for members. The practice also offers nutritional counseling, personal training, and body composition analysis as part of its value-added services.

The physicians at Dedicated Care Center manage diabetes, cardiovascular disease, respiratory disease, thyroid disease, and mental health conditions, among others. All six physicians hold board certification in Internal Medicine and have depth across preventive and chronic disease care.

Each member at Dedicated Care Center works with a dedicated patient services coordinator who serves as a single point of contact for all needs. The coordinator helps arrange visits, answer questions, and coordinate ongoing care so members always have a direct line to the practice.

Yes. Dedicated Care Center operates as part of the Sentara Health network. That connection gives members a bridge to specialty care, additional Sentara resources, and knowledge of local community healthcare services when needed.

Members use Sentara MyChart to communicate with their care team, manage appointments, view test results, check immunization history, and manage medications. The MyChart platform is accessible online and through a downloadable app.

Practice last updated June 9, 2026