
Avail Direct Care
Quick Facts
| Membership Price Range | $125/month Essential Care | $175/month Enhanced Care | $250–300/month Whole-Person Care | Ages 14–25: Essential $75/month, Enhanced $100/month, Whole-Person $150/month | Spouse/Partner: 10–15% discount |
| Practice Type | Direct Primary Care |
| Location | Norfolk, Hampton Roads |
| Doctors | Shayla McCall-McHenry MD, Family Medicine, Zarron Moses MD, Family Medicine |
| Telehealth Type | Virtual visits and messaging consultations |
| Telehealth Available | Yes |
About
At Avail Direct Care, Dr. Shayla McCall-McHenry and Dr. Zarron Moses deliver physician-led direct primary care in Norfolk, Virginia. Both physicians bring experience in traditional and direct care medicine. They built Avail around a straightforward belief: the physician-patient relationship is the most powerful tool in medicine.
The practice serves individuals and families ages 14 to 64 across Norfolk, Hampton Roads, and surrounding Virginia communities. Three membership tiers start at $125 per month. Every tier includes unlimited visits, same-day or next-day appointments, and telehealth. The Thrive Rx wellness program addresses metabolic health, resilience, and sustainable lifestyle change. Avail also partners with employers, faith communities, nonprofits, and transitional housing organizations to extend physician-led care into the broader community. The practice currently accepts founding members at locked-in rates.
Details
Website
Visit websiteMembership
$125/monthly
Membership Details
Three membership tiers: Essential Care at $125/month (unlimited visits, same/next-day appointments, 30-min visits, messaging, annual wellness visit, basic procedures, wholesale labs, care coordination); Enhanced Care at $175/month (everything in Essential plus 45–60 min visits, priority scheduling, same-day messaging, quarterly check-ins, lifestyle & prevention coaching, medication optimization, chronic condition oversight, family care coordination); Whole-Person Care at $250–300/month (everything in Enhanced plus direct physician access text/phone, same-day visits, extended visits, advanced prevention planning, mental health + stress integration, annual deep-dive health review, priority referrals & advocacy). Ages 14–64 served (patients over 64 accepted if not enrolled in Medicare). Spouse/Partner: 10–15% discount when enrolled together. Ages 14–25 discounted rates available. Optional household cap for 3+ members.
Typical Appointment
45 minutes
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Frequently Asked Questions
Avail Direct Care offers three membership tiers. Essential Care starts at $125 per month and includes unlimited visits, same-day or next-day appointments, annual wellness visits, wholesale labs, and care coordination. Enhanced Care is $175 per month and adds chronic condition oversight, lifestyle coaching, and quarterly check-ins. Whole-Person Care runs $250 to $300 per month and includes direct physician access, same-day visits, advanced prevention planning, and mental health integration.
Avail Direct Care does not bill insurance for membership or visits. A flat monthly fee covers your primary care directly. You can still carry insurance for hospitalizations, specialist visits, or emergencies, and Avail works alongside that coverage. Membership fees are also HSA and FSA compatible.
Avail Direct Care currently accepts founding members at locked-in rates during its enrollment phase. Spots are limited. You can join by selecting a membership tier on the Avail website or scheduling a free intro call with the care team to ask questions before committing.
Yes. Avail Direct Care keeps same-day and next-day appointment slots available for members. Enhanced and Whole-Person Care members receive priority scheduling, and Whole-Person Care members have access to same-day visits as a standard benefit.
Yes. Telehealth visits come included with every membership tier. Members can book virtual appointments or send messages directly to their physician depending on their plan. The practice supports both in-person and virtual care.
Yes. Avail Direct Care serves individuals and families ages 14 to 64. Spouses and partners receive a 10 to 15 percent discount when enrolled together. Members ages 14 to 25 qualify for discounted rates. The practice also offers an optional household cap for families enrolling three or more members.
Thrive Rx is Avail's in-house wellness program focused on metabolic health, resilience, and sustainable lifestyle transformation. It integrates with the Whole-Person Care membership and addresses nutrition, movement, stress, and long-term prevention as part of a personalized health plan.
Yes. Avail Direct Care builds partnerships with employers, churches, nonprofits, transitional housing programs, assisted living facilities, and adult day centers. Partnership tiers start at $500 per month and include wellness education, chronic disease support, care coordination, and physician-led programming tailored to each organization's population.
Avail Direct Care serves patients ages 14 to 64. The practice also accepts patients over 64 as long as they are not enrolled in Medicare. Discounted rates apply for members ages 14 to 25.
Appointments at Avail Direct Care run 30 to 60 minutes depending on the membership tier. Essential Care members receive 30-minute visits. Enhanced and Whole-Person Care members receive 45 to 60 minute extended visits. Every appointment is unrushed and focused entirely on the patient.
Practice last updated June 6, 2026

