Pioneer Valley Internal Medicine

Pioneer Valley Internal Medicine offers a concierge tier for an annual membership fee. That fee covers enhanced access benefits on top of your regular insurance. The practice bills your insurance separately for office visits, just as it always has. The membership simply unlocks a higher level of access and personalization.

The concierge membership at Pioneer Valley Internal Medicine includes longer office visits, same- or next-day appointments, and help navigating the health care system. Members also receive seven-day-a-week after-hours provider access for urgent matters. The practice provides timely follow-up after hospital, rehab, or ER visits, and helps coordinate specialist appointments for life-threatening or emergent issues.

Yes, all concierge patients must maintain their own insurance coverage. The annual membership fee adds on top of your insurance. You remain responsible for any copays or deductibles your plan requires. The membership fee does not replace insurance.

No, the practice does not accept FSA funds for the concierge membership fee. You will need to pay the annual fee through another payment method. Contact the practice directly for details on accepted payment options.

Yes, the practice accepts Medicare as an insurance plan for concierge patients. Medicare covers applicable office visit costs as it normally would. The annual membership fee is separate and additional to any Medicare billing.

No, Pioneer Valley Internal Medicine does not accept MassHealth or insurance plans that include MassHealth. Massachusetts law prevents the practice from enrolling MassHealth patients in a concierge membership model.

Yes, same-day and next-day appointments are a core benefit of the concierge membership. The practice sees fewer patients per day, which allows Dr. Baker to accommodate urgent scheduling needs. Standard appointment availability follows regular office hours.

Concierge members have after-hours access to a provider seven days a week for urgent medical matters. This access is one of the primary benefits of the membership. For life-threatening emergencies, the practice directs patients to call 911.

com to learn more. Dr. Baker reviews inquiries personally and can answer questions about membership details and eligibility.

Pioneer Valley Internal Medicine is open Monday through Friday. Most days run from 8:30 AM to 4:45 PM, with Wednesday closing at 3:00 PM. The practice closes daily for lunch from 12:00 to 1:00 PM and remains closed on weekends. Patients can manage their care online through the Medent Mobile patient portal.