Atrium Health Concierge Care | Lake Norman

Members pay an annual membership fee to join the practice. The fee covers the enhanced access and concierge services the practice provides. Medical visits and clinical services bill separately to your insurance, just as they would at any primary care office. Insurance does not cover the annual membership fee itself.

Yes. Atrium Health Concierge Care accepts most medical insurance, including Medicare. The practice bills all costs for medical services directly to your insurance company. The annual membership fee is the only charge your insurance will not cover.

Yes. Adult Concierge and Executive Concierge members both have 24/7 access to their provider team. Adult Concierge members reach their team by phone or email at any hour. Executive Concierge members can also reach their physician by text.

The practice offers same-day or next-day appointments for all concierge members. Executive Concierge members receive priority scheduling. The smaller panel size across all programs allows the team to accommodate urgent needs quickly.

Yes. The practice offers virtual visits for both Adult Concierge and Executive Concierge members. Executive Concierge members also gain access to TytoCare technology, which enables full remote physical exams through a virtual platform.

Executive Concierge members have access to house calls and home lab draws. The practice also provides care coordination for members who need medical attention while traveling.

The Executive Physical covers immunization review, a pre-visit virtual evaluation, comprehensive blood and laboratory testing, vascular screening for carotid artery health, peripheral circulation, and aortic aneurysm, a chest X-ray, a fitness assessment with a board-certified exercise physiologist, and a nutrition consultation. The visit concludes with a detailed follow-up report and personalized referrals to Atrium Health specialists. Specialty versions include the Healthy Brain Exam, Healthy Heart Exam, Healthy Body Exam, and Healthy Gut Exam.

Adult Concierge Care serves patients 18 and older. The Executive Concierge program also focuses on adult patients. Levine Children's Concierge Pediatrics, part of Atrium Health Levine Children's, serves younger patients.

Yes. Atrium Health Concierge Care provides palliative care for patients managing serious or chronic illness. The palliative care team acts as an advocate, communicator, and educator. This program typically serves patients with a prognosis of two years or less.

Prospective patients can call, email, or request a tour to learn more about joining. The Kenilworth location is reachable at 704-512-3800 and the Executive Concierge team at Kenilworth at 704-468-3100. The SouthPark Executive Concierge team is reachable at 704-512-2506. The practice also accepts tour requests online and by email.