WellcomeMD - Charlotte

Membership at WellcomeMD Charlotte includes unlimited appointments, same-day or next-day visits for acute care, and a 90-minute annual physical tailored to your personal risk factors. Members also receive individualized diet and fitness consultations, health coaching, telemedicine access, advanced lab testing at wholesale prices, and doctor-recommended vitamins and supplements. The practice handles specialist and referral coordination outside of Novant and Atrium health systems.

Every appointment runs a minimum of 30 minutes. The annual physical extends to 90 minutes and focuses on each member's unique risk factors. That time allows the physicians to build a thorough health picture and answer questions without rushing.

Yes. WellcomeMD Charlotte returns all patient phone calls the same day. The practice does not route calls through a call center; you always speak with a member of the care team during office hours. Members can also contact their physician via telemedicine at any time of day.

Yes. WellcomeMD Charlotte offers telemedicine appointments at any time of day. Members connect with their physician by phone or smart device for convenience and flexibility.

The remote patient monitoring platform connects directly to a member's smartphone or computer. It supports chronic condition management from home. Remote nurse Angie Stevens leads the RPM team and works closely with members to track and manage their health between in-office visits.

Yes. The physicians coordinate specialist referrals to providers outside of the Novant and Atrium health systems. They recommend specialists based on your individual needs, not network constraints. Dr. Klein has called specialists directly from the office to secure earlier appointments for members who need timely care.

WellcomeMD Charlotte takes an integrative approach that combines traditional science-backed medicine with functional medicine strategies. The physicians focus on long-term prevention, root-cause investigation, and future-focused health planning. Dr. Charity Kates holds certification from the Institute of Functional Medicine and incorporates nutrition, hormone balance, gut health, and cardiometabolic wellness into her clinical work.

Yes. WellcomeMD Charlotte offers a physician-guided weight loss program. The program goes beyond basic calorie counting and addresses hormonal factors that affect metabolism, fat retention, and hunger. Physicians test and optimize key hormones as part of a personalized plan.

Dr. Charity Kates is currently accepting new patients. The practice recommends starting with a discovery call to ask questions and learn more. You can book a call by phone or online. A visit follows to meet the physicians and discuss your health goals before committing to membership.

Yes. The practice runs physician-guided community education programs, including Walk With Your Doc and Understanding Food Labels. These programs help members and the broader Charlotte community build practical health knowledge and take a more active role in their own care.