Caroline K. Stratz, MD

Members pay an annual membership fee that covers concierge benefits such as 24/7 direct access to Dr. Stratz, same-day appointments, house calls, and the Comprehensive Annual Health Assessment. Office visit charges are separate and billed directly to your insurance. If your plan requires a co-pay, the practice collects it at the time of service.

Yes. The practice participates as an in-network provider for most major PPO insurance plans and bills insurance directly for office visits. The annual membership fee itself is not an insurance charge and does not replace your existing coverage. Dr. Stratz advises all members to maintain Medicare or other health insurance alongside their membership.

Yes. The annual membership fee qualifies for payment through a Flexible Spending Account or Health Savings Account.

The practice offers same-day appointments for members. Routine visits run approximately 30 minutes, and appointments start promptly. The Comprehensive Annual Health Assessment runs approximately 60 minutes.

Dr. Stratz provides members with a dedicated cell phone number and email address for direct contact 24 hours a day, 7 days a week. When she is unavailable, a trusted colleague covers for her so members always have access to care.

Yes. Dr. Stratz makes house calls on a case-by-case basis at her discretion. The house call fee follows standard office visit charges, with no additional charge beyond that for the visit itself.

Dr. Stratz makes courtesy visits at El Camino Hospital in Mountain View for members who require hospitalization. She also maintains regular communication with the hospitalist team to stay informed and advocate on your behalf throughout your stay.

Yes. The practice extends care to out-of-town visiting relatives and friends, treating them as practice members during their stay. Dr. Stratz also offers long-distance and second-residence consultations for members who spend time away from the Bay Area.

Yes. Dr. Stratz arranges second opinion chart reviews through a respected colleague at no additional charge to members.

You can call the membership inquiry line at (650) 391-0698 or submit a contact form on the practice website. A team member will follow up with information about availability and next steps for becoming a member.